Privacy Policy
Last updated: September 9, 2026
Primo Carpentry LLC (“Primo,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we handle information when you visit primocarpentry.com, contact us, or submit a residential or commercial carpentry project inquiry.
Information we collect
Information you provide
We may collect information you choose to provide, including:
- your name, email address, telephone number, and preferred contact method;
- a project address or other location information;
- whether the inquiry concerns residential or commercial work;
- the carpentry service, rooms or areas involved, existing conditions, desired timing, site context, access or phasing needs, and project-team details;
- plans, photographs, specifications, finish references, or other files you submit; and
- information you provide during calls, text messages, emails, site visits, or other communications.
Please do not send Social Security numbers, payment-card information, account passwords, medical information, or other sensitive information through a project-inquiry form.
Information collected automatically
Our website and service providers may automatically receive limited technical and usage information, such as your IP address, browser and device type, referring page, pages viewed, approximate time of access, and diagnostic or security events. This information may be collected through server logs, cookies, or similar technologies.
How we use information
We may use information to:
- receive, review, and respond to a project inquiry;
- confirm service-area and project fit;
- communicate about scope, scheduling, site access, estimates, proposals, or next steps;
- provide requested services and administer a customer relationship;
- operate, secure, troubleshoot, and improve the website and our communications;
- maintain appropriate business and project records;
- prevent fraud, misuse, or security incidents; and
- comply with law, enforce agreements, or protect legal rights.
Submitting an inquiry does not create a contract or guarantee that Primo will accept, schedule, or perform a project. A project becomes binding only through an applicable written agreement signed by the parties.
Cookies and website measurement
We use essential technologies for website operation, security and remembering your privacy choices. Optional analytics and external content are controlled through Cookie Settings in the footer.
As of the “Last updated” date, we use Google Analytics 4 through Site Kit by Google to understand how visitors find and use the website, measure website performance, and improve the visitor experience. Google Analytics may receive information such as device and browser details, approximate location derived from an IP address, referring pages, pages viewed, interactions, and timing information. Google processes this information under its own privacy terms. You can learn more in Google’s Privacy Policy and Google’s explanation of how it uses information from sites or apps that use its services.
You can use Cookie Settings to accept, reject or customize optional analytics and external content. Optional technologies remain off until you allow them. Your selection applies to this browser; clearing browser storage or using another browser or device may require you to choose again. Changing your preferences stops future optional use in this browser but does not undo information already processed.
If you allow embedded Google Maps to load, Google receives technical information associated with that connection, such as your IP address and browser details, and may use cookies or similar technologies. You may instead open Google Maps through a separate link. Google's privacy practices apply to its service.
Some pages load fonts from Google to display website text. When your browser requests these fonts, Google receives technical information such as your IP address and browser details. Google’s Privacy Policy explains its processing.
If we introduce a new purpose or optional service, we will update the relevant disclosures and provide any additional choice or consent required before using information for that purpose.
We do not use information submitted through a project-inquiry form to enroll you in marketing messages without a separate choice. We do not sell personal information for money or use project-inquiry information for targeted advertising.
Your browser may allow you to block or delete cookies. Some website features may not work properly if necessary cookies are disabled. Where applicable law requires recognition of a browser-based opt-out preference signal, we will honor that requirement for processing covered by the signal.
How we disclose information
We may disclose information only as reasonably necessary to:
- website hosting, email, form-processing, security, analytics, storage, and other service providers working for us;
- employees, contractors, or project participants who need the information to evaluate or perform requested work;
- accountants, insurers, legal advisers, or other professional advisers;
- government authorities or other parties when required by law or reasonably necessary to protect rights, safety, property, or the integrity of our services; or
- a successor or prospective successor in connection with a merger, sale, financing, reorganization, or transfer of business assets, subject to appropriate safeguards.
Service providers are expected to use information only for the services they perform for us and to protect it appropriately.
Data retention
We retain information for as long as reasonably necessary for the purpose for which it was collected, including responding to an inquiry, administering a project or customer relationship, maintaining business and legal records, resolving disputes, and meeting legal, accounting, or insurance obligations. Retention periods vary according to the type of information and the relationship involved. We delete or de-identify information when it is no longer reasonably needed, subject to legal and operational requirements.
Data security
We use reasonable administrative, technical, and physical safeguards appropriate to the information we handle. No website, transmission method, or storage system can be guaranteed to be completely secure.
Your privacy choices and rights
You may ask us to update your contact information or stop non-essential communications. Depending on where you live and whether an applicable privacy law covers the processing, you may also have rights to request access to, correction of, deletion of, or a copy of certain personal information; to opt out of covered sale, targeted advertising or certain profiling; or to appeal a decision concerning a privacy request.
To make a request, contact us using the methods below and identify the message as a “Privacy Request.” To appeal a response where an appeal right applies, use the same contact methods and identify your message as a “Privacy Appeal.” We may need to verify your identity and authority before completing a request. We will not discriminate against you for exercising an applicable privacy right.
Children’s privacy
This website is intended for people seeking residential or commercial carpentry services and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website. If you believe a child has provided information to us, please contact us so we can review and address the matter.
Third-party websites and services
The website may link to maps, social profiles, directories, or other third-party services. Their privacy practices are governed by their own policies. A link does not mean that Primo controls or is responsible for a third party’s privacy or security practices.
Changes to this policy
We may update this Privacy Policy to reflect changes in our website, services, data practices, or legal obligations. We will post the updated policy on this page and revise the “Last updated” date. If a change materially affects how we use information already collected, we will provide any additional notice or choice required by applicable law.
Contact us
For privacy questions or requests, contact:
Primo Carpentry LLC
57 North St STE 403
Danbury, CT 06810
Telephone: (203) 293-2603
Contact Primo Carpentry LLC